335bet Privacy Policy — How We Handle Your Personal Data
At 335bet, we take your privacy seriously. This Privacy Policy explains what personal information we collect when you use the 335bet platform, how that information is used, who it may be shared with, and what rights you hold with respect to your own data. Please read this document carefully alongside our Terms & Conditions.
SSL Encryption
All data transmitted between your device and 335bet is protected by industry-standard SSL/TLS encryption. Your login credentials, payment details, and personal information are never sent in plain text.
Secure Data Storage
335bet stores your personal data on secured servers with access restricted to authorised personnel only. We apply access control, audit logging, and routine security reviews to protect stored data.
Your Data Rights
You have the right to access, correct, and in certain cases request deletion of your personal data held by 335bet. Submit a data request at any time by contacting our support team directly.
No Data Selling
335bet does not sell, rent, or trade your personal information to third-party marketing companies. Your data is used exclusively for the purposes described in this Privacy Policy.
Cookie Transparency
We use cookies strictly to improve your experience on the 335bet platform — for session management, preference saving, and analytics. No cross-site tracking cookies for advertising purposes are used.
Defined Retention
335bet retains personal data only for as long as it is necessary to fulfil the purpose for which it was collected, comply with legal obligations, or resolve account disputes. Data is securely deleted thereafter.
Information We Collect
335bet collects only the personal data that is necessary to provide its services, comply with legal obligations, and maintain the security and integrity of the platform. We do not collect excessive or unnecessary personal information. This section explains the categories of data we collect and the circumstances under which each category is gathered.
When you use the 335bet platform — whether registering an account, placing a bet, making a deposit or withdrawal via bKash, Nagad, or Rocket, contacting support, or simply browsing — certain information is collected automatically or provided by you directly. This information falls into the following categories:
1.1 Registration and Identity Data
When you create a 335bet account, you are required to provide: your full legal name, a valid email address, a mobile phone number registered in Bangladesh, your date of birth, and a password of your choice. This information is collected to create and manage your account, verify your identity, and comply with know-your-customer (KYC) requirements.
1.2 KYC Verification Documents
To comply with anti-money laundering (AML) obligations and to verify that players meet the 18+ eligibility requirement, 335bet may request copies of government-issued identification documents such as a National Identity Card (NID), passport, or driving licence. We may also request proof of address and proof of payment method ownership. These documents are stored securely and used solely for identity verification purposes.
1.3 Financial and Transaction Data
When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer, 335bet records transaction details including the payment method used, the amount in Bangladeshi Taka (BDT), the date and time of the transaction, and a transaction reference number. We do not store full card numbers or mobile banking PINs — payment processing is handled by secure third-party payment providers.
1.4 Betting and Gaming Activity Data
335bet records details of all bets placed and casino games played on the platform, including: the type of bet or game, the stake amount, the outcome, the date and time, and the market or game title involved. This data is used for bet settlement, account history, dispute resolution, and responsible gaming monitoring.
1.5 Device and Technical Data
When you access 335bet via a web browser or mobile device, we automatically collect certain technical information, including your IP address, device type and operating system, browser type and version, screen resolution, and session duration. This information is used for platform security, fraud detection, and service improvement purposes.
1.6 Communications Data
If you contact 335bet's support team via live chat, email, or WhatsApp, we retain records of that communication including the subject matter, timestamps, and any attachments provided. These records allow us to track the resolution of your query and maintain service quality standards.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full name, email, mobile number, date of birth | Account creation, KYC, eligibility verification |
| Verification Documents | NID, passport, proof of address | AML compliance, age verification, fraud prevention |
| Financial Data | Transaction amounts, payment method references | Payment processing, withdrawal verification |
| Gaming Activity | Bets placed, games played, win/loss records | Bet settlement, responsible gaming, dispute resolution |
| Technical Data | IP address, device type, browser, session logs | Security, fraud detection, platform analytics |
| Communications Data | Support chat logs, email correspondence | Query resolution, service quality, compliance records |
How We Use Your Data
335bet uses the personal data it collects for specific, legitimate purposes only. We do not use your data in ways that are incompatible with the purposes stated at the time of collection. The following is a comprehensive account of how your information is used across the 335bet platform:
Platform Operation and Account Management
Your registration data is used to create, authenticate, and manage your 335bet account. This includes processing your login sessions, maintaining your account balance and betting history, and allowing you to update your personal details. Without this processing, we cannot provide you with access to the platform.
Identity Verification and Fraud Prevention
335bet uses identity and verification data to confirm that all players meet the minimum age requirement of 18 years and to prevent fraudulent account creation, money laundering, and bonus abuse. Fraud detection systems analyse patterns in device data, IP addresses, and transaction behaviour to identify suspicious activity. Where fraud is confirmed or strongly suspected, 335bet may share relevant data with law enforcement authorities or financial crime agencies.
Payment Processing
Financial and transaction data is used to process your deposits via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank transfer, and to verify and execute withdrawal requests. Transaction records are also retained for accounting and tax compliance purposes as required by applicable law.
Responsible Gaming Monitoring
335bet analyses gaming activity data — including deposit frequency, bet sizes, session duration, and win/loss patterns — to identify players who may be at risk of developing problem gambling behaviour. If our responsible gaming monitoring flags a player's account, our team may reach out proactively with information about support tools including deposit limits, loss limits, session time reminders, and self-exclusion options.
Customer Support
Communications data from live chat, email, and WhatsApp interactions is used to respond to your queries, resolve disputes, and maintain a record of your account's support history. Support records also inform staff training and service quality improvements.
Legal and Regulatory Compliance
335bet is required by applicable law to retain certain categories of personal data for defined periods for auditing, regulatory reporting, and legal proceedings purposes. Data retained for legal compliance purposes is stored securely and accessed only when legally required.
Platform Improvement and Analytics
Aggregated and anonymised technical data — such as page load times, feature usage patterns, and device compatibility metrics — is used to improve the performance and usability of the 335bet platform. This analytics processing does not identify individual players and does not use personal data in an identifiable form.
Promotional Communications
Where you have expressly opted in to receive promotional communications from 335bet, we may send you notifications about new games, cricket season promotions (such as BPL and IPL offers), bonus offers, and platform updates via SMS or email. You may opt out of promotional communications at any time by contacting support or updating your communication preferences in your account settings. Opting out of marketing communications does not affect essential account communications such as deposit confirmations, withdrawal notifications, or security alerts.
Data Sharing & Third Parties
335bet does not sell, rent, or trade your personal data to third-party advertising networks or data brokers. Data sharing is strictly limited to the categories of recipient described below, and in each case is governed by data processing agreements that require third parties to maintain appropriate security and confidentiality standards.
In order to operate the 335bet platform effectively, we work with a number of trusted third-party service providers. Each category of data sharing is described below:
Payment Service Providers
To process your deposits and withdrawals, 335bet shares relevant transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and card processing networks. These providers receive only the data necessary to authenticate and complete your transaction. They are contractually prohibited from using your data for any purpose other than payment processing.
Identity Verification Providers
335bet may use third-party KYC and identity verification services to assist in verifying the identity documents you submit. These services process your identity data under strict confidentiality agreements and are used solely for the purpose of confirming your eligibility to use the platform.
Game Content Providers
Live casino games and slot titles available on 335bet are powered by third-party game studios including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. These providers may receive anonymised session data to support game functionality, fairness auditing, and technical support. Your personally identifiable information is not shared with game studios.
Legal and Regulatory Authorities
335bet may disclose personal data to law enforcement agencies, financial intelligence units, courts, or other competent authorities where we are legally required to do so. This includes disclosures made in connection with fraud investigations, anti-money laundering inquiries, or court orders. Such disclosures are made only to the extent required by law and are documented internally.
Business Continuity
In the event of a merger, acquisition, or transfer of 335bet's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. If such a transfer occurs, you will be notified via the email address registered on your account prior to your data being subject to a different privacy policy.
International Data Transfers
Some of 335bet's third-party service providers may be located outside Bangladesh. Where personal data is transferred internationally, 335bet takes reasonable steps to ensure that the recipient organisation maintains data protection standards that are substantially equivalent to those described in this Privacy Policy. By registering a 335bet account, you acknowledge that your data may be processed in jurisdictions outside Bangladesh in connection with the services described above.
Cookies & Tracking
335bet uses cookies and similar browser-based technologies to improve your experience on the platform, maintain your session state, and gather anonymised analytics data. This section explains what cookies are, what types 335bet uses, and how you can manage your cookie preferences.
What Are Cookies?
Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your preferred language, session token, or items in a cart — so that the site functions correctly and your experience is personalised. Cookies cannot execute code and do not contain viruses or malware.
Types of Cookies Used by 335bet
335bet uses the following categories of cookies on its platform:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for the platform to function. Maintain your login session, remember your account state, and enable secure transactions. | Session / up to 30 days |
| Functional Cookies | Remember your preferences such as language settings and odds display format to personalise your experience. | Up to 12 months |
| Analytics Cookies | Collect anonymised data about how visitors use the 335bet platform — pages visited, features used, time on site — to help us improve the service. | Up to 24 months |
| Security Cookies | Detect and prevent fraudulent or suspicious activity, such as multiple failed login attempts or unusual session behaviour. | Session |
No Advertising or Third-Party Tracking Cookies
335bet does not use advertising cookies, retargeting cookies, or third-party tracking cookies from advertising networks. We do not share your browsing behaviour with any external ad platform. The cookies used on 335bet are limited to those necessary for platform operation, analytics, and security as described in the table above.
Managing Cookie Preferences
You can control and manage cookies through your web browser settings. Most browsers allow you to view currently set cookies, block cookies from specific sites, and delete all stored cookies. Please note that disabling essential cookies will prevent you from logging in and using core platform features. Refer to your browser's help documentation for guidance on cookie management settings specific to your browser.
Data Security
335bet is committed to maintaining robust technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, and disclosure. While no online platform can guarantee absolute security, we take the following measures to safeguard your information:
- SSL/TLS Encryption: All data in transit between your device and the 335bet platform is encrypted using SSL/TLS protocols, ensuring that data cannot be intercepted in readable form by third parties.
- Encrypted Data Storage: Sensitive data fields — including passwords (stored as salted hashes) and KYC document files — are encrypted at rest using industry-standard encryption algorithms.
- Access Controls: Access to personal data within 335bet's systems is restricted on a need-to-know basis. Staff who handle personal data are subject to confidentiality obligations and receive data protection training.
- Audit Logging: All access to sensitive account data is logged and subject to periodic audit. Anomalous access patterns trigger automated security alerts.
- Penetration Testing: 335bet conducts regular security assessments and penetration testing of its platform infrastructure to identify and remediate vulnerabilities before they can be exploited.
- Two-Factor Authentication: Players are encouraged to enable two-factor authentication (2FA) on their accounts for an additional layer of login security.
Data Breach Notification
In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, 335bet will notify affected players via email within a reasonable timeframe of becoming aware of the breach. The notification will describe the nature of the breach, the categories of data affected, the steps 335bet has taken to contain the breach, and any recommended actions for affected players. 335bet will also notify relevant authorities as required by applicable law.
Your Role in Account Security
While 335bet implements strong platform-side security measures, the security of your account also depends on how you manage your login credentials. You are responsible for choosing a strong, unique password, not sharing your login details with anyone, logging out of your account when using shared or public devices, and contacting 335bet support immediately at [email protected] if you suspect unauthorised access to your account.
Data Retention
335bet retains personal data only for as long as necessary to fulfil the purposes for which it was collected, satisfy legal and regulatory obligations, and support the resolution of any disputes or claims. The following retention periods apply to the main categories of personal data held by 335bet:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account Registration Data | Duration of account + 5 years after closure | Legal compliance, dispute resolution |
| KYC Verification Documents | Duration of account + 5 years after closure | AML compliance, regulatory audit |
| Transaction Records | 7 years from transaction date | Financial and tax compliance requirements |
| Betting and Gaming Logs | 5 years from the date of the bet or game session | Dispute resolution, responsible gaming records |
| Support Communications | 3 years from the date of the last communication | Quality assurance, complaint resolution |
| Technical/Log Data | 12 months from collection | Security monitoring, fraud detection |
| Marketing Preferences | Until opt-out or account closure | Consent management |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that makes re-identification impossible. Where anonymised data is retained for analytics purposes beyond the stated retention period, it no longer constitutes personal data and is not subject to this Privacy Policy.
If you close your 335bet account voluntarily, your data will be retained for the periods specified above starting from the account closure date. You will not receive marketing communications after account closure, but your records will remain accessible internally for compliance purposes until the applicable retention period expires.
Your Privacy Rights
As a user of the 335bet platform, you hold a number of rights with respect to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact 335bet's data support team by emailing [email protected] with the subject line "Privacy Rights Request". 335bet will acknowledge your request within 5 business days and aim to fulfil it within 30 business days, subject to identity verification and any applicable legal limitations.
Right of Access
You have the right to request a copy of the personal data that 335bet holds about you, along with information about how it is being used.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
Right to Erasure
In certain circumstances, you may request that 335bet delete your personal data. This right is subject to legal retention obligations, which may prevent full deletion in some cases.
Right to Restriction
You may request that 335bet restrict the processing of your personal data while a dispute about its accuracy or use is being resolved.
Right to Portability
Where technically feasible, you may request that your personal data be provided to you in a structured, machine-readable format so that it can be transferred to another service provider.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests in certain circumstances.
Identity Verification for Rights Requests
To protect your data from unauthorised access, 335bet is required to verify your identity before fulfilling any privacy rights request. You will be asked to confirm details that match your registered account. If we are unable to verify your identity, we cannot process the request.
Limitations on Rights
Some rights are not absolute. For example, the right to erasure does not apply where 335bet is legally required to retain your data — such as transaction records retained for financial compliance, or account records retained during an active fraud investigation. Where a limitation applies, 335bet will inform you of the reason clearly and in writing.
Policy Updates & Contact
335bet reserves the right to update or amend this Privacy Policy at any time. Updates may reflect changes in applicable law, new data processing activities, changes to our payment or game provider relationships, or improvements to our security practices. When a material change is made to this policy, 335bet will notify registered players via email and update the "Last Updated" date at the top of this page.
Continued use of the 335bet platform after a policy update is published constitutes your acceptance of the revised Privacy Policy. If you do not agree with any material change to this policy, you should cease using the platform and contact support to request account closure. Your data will continue to be handled in accordance with the version of the Privacy Policy that was in effect at the time it was collected, except where law requires otherwise.
Children's Privacy
335bet is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a player under the age of 18 has registered an account or provided personal data, we will immediately suspend the account, delete the data, and refund any deposits to the originating payment method. If you believe a minor has registered on 335bet, please contact us immediately at [email protected].
How to Contact Us About Privacy
For any questions, concerns, or requests related to this Privacy Policy or your personal data, you may reach 335bet's support team through the following channels:
- Live Chat: Available 24/7 directly on the 335bet platform
- Email: [email protected] (subject line: "Privacy Enquiry")
- WhatsApp: +880 1700 335335
335bet aims to respond to all privacy-related enquiries within 5 business days. Complex requests — such as subject access requests involving large volumes of data — may take up to 30 business days to fulfil. We will keep you informed of progress throughout the process.
Links to Other Pages
This Privacy Policy applies solely to the 335bet platform at https://335bet.club. For a full understanding of your rights and obligations as a 335bet player, we recommend reading this document alongside our Terms & Conditions and Responsible Gaming policy, both of which are available via the links below and in the site footer.
Your Privacy Matters to 335bet
We are committed to keeping your personal data safe. If you have any questions about how your information is used, our support team is available 24/7. You can also explore our FAQ, review our full Terms & Conditions, or check our Responsible Gaming resources.