335bet Responsible Gaming — Play Smart, Stay in Control
At 335bet, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. This page outlines the tools, resources, and support options available to all players on the 335bet platform to help you keep your gaming experience safe, balanced, and firmly within your control.
Age Verification
335bet enforces strict 18+ age checks at registration and during KYC verification. No underage player is permitted to open or operate an account on the 335bet platform.
Deposit Limits
Set a daily, weekly, or monthly deposit limit to keep your spending within your personal budget. Limits take effect immediately and can only be tightened — not loosened — until a cooling-off period has passed.
Session Time Reminders
Enable session time alerts so 335bet notifies you once you have been logged in continuously for a duration you choose. Keeping track of time spent is a key part of healthy gambling habits.
Time-Out Feature
Take a short break from gambling by activating a time-out period of 24 hours, 7 days, or 30 days. During a time-out your account is temporarily suspended and you will not be able to place bets or access the casino.
Self-Exclusion
If you feel you need a longer break, 335bet's self-exclusion tool allows you to permanently or semi-permanently close your account for a minimum of 6 months. Our team will process your request within 24 hours.
Dedicated Support
Our responsible gaming support team is available 24/7 via live chat, email, and WhatsApp. If you are concerned about your own gambling or that of someone close to you, reach out and we will connect you with the right tools and resources.
Our Commitment to Responsible Gaming
335bet operates as an international online cricket betting and casino platform serving players across Bangladesh. We are proud of the entertainment value we provide to hundreds of thousands of players who enjoy BPL and IPL cricket betting, live casino games powered by Evolution Gaming and Ezugi, and a wide library of slot titles from Pragmatic Play, NetEnt, and Microgaming. However, we recognise that for a small proportion of players, gambling can move beyond entertainment and become a source of genuine harm.
335bet's responsible gaming programme exists to ensure that every player has access to clear information about the risks of gambling, practical tools to stay in control of their activity, and immediate pathways to professional support if gambling becomes a problem. Our approach is proactive — we do not wait for players to report a problem before acting. Our platform monitoring systems analyse patterns in deposit frequency, bet sizing, and session duration to identify players who may be at risk, and our support team is empowered to reach out proactively when warning signals are detected.
Responsible gaming is not an afterthought at 335bet — it is a foundational pillar of how we operate. We firmly believe that a sustainable, trustworthy betting platform is one that actively protects its players. We encourage all 335bet members to familiarise themselves with the tools and resources described on this page and to use them without hesitation if needed.
Gambling should always be entertainment — not a way to make money, pay bills, or escape problems. If it ever feels like more than that, this page is your starting point for getting back in control.
Age Restriction Policy — 18+ Only
18+ Strict Age Requirement: 335bet is an adults-only platform. Players must be 18 years of age or older to register an account, make a deposit, place a bet, or participate in any game on the platform. This policy is non-negotiable and is enforced through both automated checks at registration and manual document-based KYC verification.
At the point of registration, all players are required to confirm that they are aged 18 or above by checking an age declaration box. This is followed by identity verification through 335bet's KYC process, during which players are required to submit a valid government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or driving licence — that confirms their date of birth.
Accounts that cannot be verified as belonging to a player aged 18 or above will be suspended immediately. Any deposits made prior to failed age verification will be refunded to the originating payment method (bKash, Nagad, Rocket, Upay, or bank account), and no winnings generated during an unverified period will be paid out.
Protecting Minors
335bet strongly encourages parents and guardians to make use of parental control software to prevent minors from accessing online gambling websites. A number of reputable filtering services are available that can restrict access to gambling content on shared devices and home networks. If you believe a minor has accessed or registered on the 335bet platform, please contact us immediately at [email protected] and we will investigate and take appropriate action without delay.
Do not share your 335bet login credentials with anyone, including family members. Your account is personal to you, and allowing a minor to use your account is a violation of 335bet's Terms & Conditions and may result in permanent account closure.
Recognising Signs of Problem Gambling
Problem gambling can develop gradually and is not always immediately obvious — even to the person experiencing it. Awareness is the first step toward addressing the issue. The following are recognised warning signs that gambling may be moving from a recreational activity to a harmful pattern of behaviour:
Chasing Losses
Placing increasingly large bets in an attempt to recover money lost in previous sessions. This cycle rarely results in recovery and typically leads to greater financial losses over time.
Gambling Beyond Your Means
Spending money on gambling that was intended for essential expenses such as rent, utilities, food, or family needs. Borrowing money from friends, family, or financial institutions to fund gambling activity.
Loss of Control Over Time Spent
Being unable to limit the time you spend gambling, continuing to play long after you intended to stop, or feeling restless and irritable when not gambling.
Hiding Gambling Activity
Concealing the amount of time or money you spend on gambling from friends, family, or a partner. Feeling shame, guilt, or anxiety in connection with your gambling behaviour.
Gambling to Escape Problems
Using gambling as a way to cope with stress, anxiety, depression, boredom, or personal difficulties rather than as a form of entertainment. Gambling when you are feeling emotionally distressed.
Neglecting Responsibilities
Allowing gambling to interfere with work, education, family duties, or social relationships. Missing important events or deadlines because of time or focus consumed by gambling activity.
If you recognise any of the above patterns in your own behaviour, we encourage you to take action now — not later. The earlier you address a developing gambling problem, the easier it is to regain control. 335bet's self-assessment checklist in the next section can help you reflect honestly on your gambling habits.
Self-Assessment Checklist
The following questions are designed to help you reflect honestly on your gambling habits. This is not a clinical diagnosis — it is a personal awareness tool. Read each question carefully and consider whether it applies to your own experience over the past 12 months.
Have you experienced any of the following?
Have you spent more money gambling than you originally planned or could comfortably afford to lose?
Have you tried to cut back on gambling but found it difficult or impossible to do so?
Have you placed bets to try to win back money you had previously lost (chasing losses)?
Have you felt restless, irritable, or anxious when you were not able to gamble?
Have you lied to family members, friends, or your employer about the amount of time or money you spend gambling?
Have you gambled as a way to escape stress, worry, depression, or difficult personal circumstances?
Have you borrowed money or sold personal items in order to fund gambling activity?
Has your gambling negatively affected your relationships, work performance, studies, or family responsibilities?
Interpreting your answers: If you answered "yes" to one or two of the questions above, your gambling habits may be worth monitoring more closely. If you answered "yes" to three or more, we strongly recommend that you take advantage of the player protection tools described in the next section and consider reaching out to 335bet's support team or an independent counselling service.
Answering honestly — even when the answers are uncomfortable — is a sign of strength, not weakness. Many players across Bangladesh and around the world have successfully regained control of their gambling with the right support in place.
Player Protection Tools on 335bet
335bet provides a comprehensive suite of player protection tools that can be accessed directly through your account settings or by contacting our support team. All tools listed below are available at no cost and can be activated immediately. Restrictions that reduce access to gambling (such as lowering a deposit limit) take effect instantly. Increases to limits or the lifting of restrictions require a mandatory cooling-off period before they come into force.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, 335bet will not allow further deposits until the time window resets. Lowering a limit takes effect immediately; raising a limit requires a 7-day waiting period to protect against impulsive decisions.
Loss Limits
Set a maximum amount you are prepared to lose within a given time period. When your net loss in that period reaches the limit you have set, your account will be restricted from placing further bets until the period resets. Loss limits are an effective tool for keeping gambling firmly within your entertainment budget.
Session Time Limits
Choose a maximum continuous session duration (for example, 1 hour or 2 hours). When the limit is reached, 335bet will send you a notification reminding you of the time you have spent and offering the option to end the session. Taking regular breaks during gambling sessions is a key responsible gaming habit.
Reality Checks
Enable regular on-screen reminders that display how long you have been playing and your net session result (winnings or losses). Reality checks are designed to interrupt autopilot behaviour and encourage you to make an active, conscious decision about whether to continue playing.
Cool-Down Period
A cool-down (or time-out) allows you to temporarily suspend your 335bet account for a period of 24 hours, 3 days, 7 days, or 30 days. During a cool-down, you will not be able to log in, place bets, or access casino games. Promotional communications will also be paused for the duration of the cool-down period.
Marketing Opt-Out
You can opt out of all promotional communications from 335bet at any time — including bonus offer SMS messages, email promotions, and seasonal cricket betting notifications. Opting out of marketing does not affect essential account communications such as transaction confirmations or security alerts.
To activate any of the tools listed above, log in to your 335bet account and navigate to the Responsible Gaming section of your account settings. Alternatively, contact our 24/7 support team via live chat or email at [email protected] and a member of our team will apply the restriction on your behalf immediately.
Self-Exclusion from 335bet
Self-exclusion is a serious and effective tool for players who feel they have lost control of their gambling. Once a self-exclusion is in place, 335bet will take all reasonable steps to prevent you from accessing your account for the full duration of the exclusion period. Please read this section carefully before submitting a self-exclusion request.
What Is Self-Exclusion?
Self-exclusion is a formal request to have your 335bet account permanently or semi-permanently closed as a result of gambling-related concerns. It is distinct from a standard account closure or a short cool-down period. A self-exclusion is a longer-term commitment, and 335bet treats it with the seriousness it deserves.
Available Self-Exclusion Periods
335bet offers the following self-exclusion durations:
- 6 months — the minimum self-exclusion period available
- 12 months — a one-year break from all 335bet gambling activity
- 5 years — a long-term exclusion suitable for players with serious concerns
- Permanent — an indefinite exclusion with no scheduled end date
What Happens When You Self-Exclude?
Once your self-exclusion request has been processed by 335bet — which will happen within 24 hours of your request being received — the following actions will be taken:
- Your account will be immediately suspended and all active sessions terminated.
- You will be unable to log in, place bets, access live casino games, or make deposits for the duration of the exclusion period.
- Any remaining balance in your account at the time of self-exclusion will be made available for withdrawal before the account is fully suspended.
- All promotional and marketing communications from 335bet to your email address and mobile number will be stopped immediately.
- You will not be permitted to re-open your account or create a new account under a different name or email address for the duration of the exclusion period.
How to Request Self-Exclusion
To submit a self-exclusion request, contact 335bet's responsible gaming support team through any of the following channels and specify the duration you require:
- Live Chat: Available 24/7 directly on the 335bet platform — state clearly that you are requesting self-exclusion and the duration you want.
- Email: Send your request to [email protected] with the subject line "Self-Exclusion Request" and include your registered username and the exclusion duration you are requesting.
- WhatsApp: Message +880 1700 335335 with your self-exclusion request and account details.
335bet will acknowledge your self-exclusion request within 2 hours and confirm the activation of the exclusion within 24 hours. If you do not receive a confirmation, please follow up immediately — do not assume the exclusion has been applied until you have received written confirmation.
After Self-Exclusion Ends
When a time-limited self-exclusion period expires, your account will not automatically reactivate. You will need to contact 335bet support and go through a brief reactivation process that includes a 24-hour reflection period before your account is restored. This is designed to ensure that any reactivation is a deliberate, considered decision — not a spontaneous impulse driven by a desire to gamble. If you chose a permanent exclusion, your account cannot be reactivated under any circumstances.
External Support Resources
335bet's internal tools and support team are your first point of contact, but we also strongly encourage players who are experiencing problem gambling to seek independent professional support. The following organisations and resources provide confidential guidance and counselling for individuals and families affected by gambling-related harm:
Gamblers Anonymous
An international fellowship of people who share their experience, strength, and hope with each other in order to recover from gambling problems. Meetings and online resources are available globally, including for players in South Asia.
National Institute of Mental Health (NIMH Bangladesh)
Bangladesh's primary mental health institution, based in Dhaka, provides counselling services for behavioural addiction including problem gambling. Consulting a mental health professional is a positive and courageous step.
Kaan Pete Roi (Bangladesh Helpline)
A confidential emotional support helpline based in Dhaka that provides free counselling services for individuals in distress. Suitable for players experiencing anxiety, depression, or emotional difficulties related to gambling.
GamCare
An international organisation offering information, advice, and support for anyone affected by problem gambling. GamCare provides online chat support, telephone counselling, and a wealth of self-help resources available in multiple languages.
BeGambleAware
A leading source of information and support for problem gambling, providing tools for self-assessment, guidance for friends and family of problem gamblers, and access to trained counsellors via online chat and telephone.
Local Mental Health Clinics
Government hospitals across Bangladesh — including Dhaka Medical College, Chittagong Medical College, and Sylhet MAG Osmani Medical College — have psychiatric and mental health departments that can provide referrals for addiction counselling.
Seeking help is not a sign of failure — it is a sign of self-awareness and resolve. Whether you speak to 335bet's support team, call a helpline, or visit a healthcare professional in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh, taking that first step is what matters most.
Contact 335bet Support
If you have concerns about your own gambling, wish to activate a player protection tool, or want to request self-exclusion, 335bet's responsible gaming support team is available around the clock. We treat all responsible gaming enquiries with the highest level of sensitivity and confidentiality. You will never be judged for reaching out — our team is here to help.
Live Chat
The fastest way to reach our responsible gaming team. Available 24/7 directly on the 335bet platform. Start a chat and type "Responsible Gaming" to be connected to a specialist.
Email Support
Send your query or self-exclusion request to [email protected] with the subject line "Responsible Gaming". We aim to respond to all responsible gaming emails within 2 hours.
Message our support team at +880 1700 335335 via WhatsApp. Please include your registered username and describe your concern clearly so we can assist you promptly.
All responsible gaming requests — whether for deposit limits, cool-down periods, or self-exclusion — are treated as high priority by 335bet's support team and are handled by trained staff who understand the sensitive nature of these requests. We are committed to processing every responsible gaming request within 24 hours and to following up to confirm that the requested measure has been applied correctly.
If you are in immediate distress, please step away from the platform and reach out to a mental health helpline in your area. In Bangladesh, Kaan Pete Roi offers confidential emotional support. Your wellbeing comes before any bet.
Play Responsibly at 335bet
Gambling is entertainment — keep it that way. Set your limits, use our tools, and enjoy cricket betting and casino games on your own terms. If you ever need help, our team is here 24/7.